SELO service & support

SELO supports its processing lines throughout their life, from plant planning to day-to-day production, with the same team that designed and built the line. Support plans are tailored to the customer's equipment and operations rather than off-the-shelf.

Aftersales services

• Remote support: multilingual technicians available 24/7 by phone, plus email and online meetings. Secure remote access lets operational, installation and software issues be identified and solved quickly.
• On-site support: preventive and corrective maintenance, inspections, repairs and commissioning, scheduled at the customer's convenience.
• Spare parts: advice on critical spare parts, including certified lists for installation and for ongoing operation, with two-way inventory allocation to keep stock at the right level.
• Maintenance packages: fully customisable Service Level Agreements (SLAs) covering proactive inspections, risk-based preventive actions and expert guidance to maintain performance, hygiene and safety.
• Extended warranty: flexible coverage of 1 to 5 years that can be included in the SLA; extended warranty options are available for every SELO line.
• Team training: training for operators and maintenance staff on product handling, safety, maintenance procedures and good operating practice.

Development services

• Optimisation services: operational, energy, safety and mechanical inspections and expert guidance across the whole line.
• Sustainability support: monitoring of energy, water and waste, and process optimisation to reduce consumption.
• Plant engineering: factory layout and plant engineering guidance for new or expanding facilities.
• Product testing: ingredient and process testing at the in-house Technology Testing Center.
• Pilot-scale testing: simulation and evaluation of the processing line on a pilot scale with SELO application engineers.
• Virtual design modelling: 3D and VR visualisation of layouts and processes for complex RFQs before implementation.